Just had one of the worse meals in years at The Royal at Bolton le Sands!.
The service and food were awful, and the staff attitude leaves alot to be desired.
We were a table of 9, booked for 7pm. It was 8.30 pm before we received our main course, but smaller tables all around us received their food much faster. This is not the first time we have experienced slow service when we are a larger table.
When the food came the chips with the gammon were burnt and sodden with grease, and when we complained we were told they were triple cooked! I have never seen black triple cooked chips…….the gammon was suppossed to be 10oz, more like 6oz and despite being given steak knives it was impossible to cut and the whole plates swimming in grease.
Then the pizza, black on the bottom impossible to cut and tasted burnt. Only 2 pieces were eaten and then left.
Despite the pizza being removed from the bill there was no apology for awful food.
We we complained we were met with attitude no apologises!
Its very expensive for a pub and with food and service so awful dont bother going!!
Just read your reply what utter rubbish!! Why would we take a burnt pizza home!! It was another pizza that was taken home maybe find out the facts before replying with comments that are inaccurate!!
The chips were burnt, most of the table tasted them, one sent them back they were that awful.
In terms of the starters some of us shared, that’s our option to do so! It does not then warrant an hour wait for main courses!!
If you think an hour and an half wait for a main course with starters is acceptable then you clearly are wrong
Not one of your staff apologised and no one talked about experimenting with chips ….the statement was they were triple cooked…. Maybe experiment outside of serving customers!!!
The meal was dreadful start to finish and it’s a shame as the owner you cannot acknowledge it!