The luxury resort offers three exceptional experiences under one roof. It features individually designed rooms furnished with stylish decor and luxurious Hypnos beds. Guests can unwind at the tranquil spa, which boasts an impressive thermal suite complete with salt pods, massage chairs, hibernation rooms, and a 20-metre leisure pool.
Dining at the Waterside restaurant is a delight, offering traditional cuisine and an extensive drinks selection. Guests can enjoy both elegant indoor seating and alfresco dining along the canal’s edge. Conveniently positioned between Wrexham and Shrewsbury, Lion Quays is located partially within a UNESCO World Heritage Site—the only one that spans two countries, England and Wales—making it an ideal base for business and leisure travellers exploring Shropshire and beyond.
I’ve been visiting Lion Quays every July for years, and unfortunately, this visit will be my last. The spa staff’s lack of knowledge and professionalism was very disappointing.
When we arrived at the spa reception around 2:30 PM, I asked if there were any treatment slots available. The girl behind the desk simply said no. I then asked about non-contact options like the massage chairs, and she confirmed they were available—but just stood there. We had to prompt her to even ask for a price list, which should have been offered without hesitation. At no point during check-in were we told anything about treatments or availability, which seems like basic protocol, especially for first-time visitors (good thing I’ve been before and knew what to ask).
After we booked a non-contact treatment and were waiting, I spoke to another member of staff who said yes, treatments were in fact available. So why were we told otherwise? It seems like the staff either didn’t know or couldn’t be bothered to check.
The whole experience felt disorganised and poorly managed. Sadly, after years of visiting, this was enough to put me off returning.
My partner and I recently visited Lion Quays for the Summer Spa package (£79 per person). While we were looking forward to a relaxing experience, unfortunately, several aspects left us disappointed.
Upon arrival, the welcome at spa reception felt very impersonal. The staff member recited instructions in a scripted manner, offering little genuine engagement or guidance, which set a rather cold tone for the day.
Our package included a tapas lunch, which we went to first. While seated promptly, the table hadn’t been cleaned properly and still had crumbs on it — something the waiter only addressed after we were already seated. When our food arrived, we weren’t provided with cutlery, which was another oversight that affected the overall experience. Drinks were not included in the package, although water was available throughout the spa.
The spa facilities themselves were pleasant, but several were out of order or unavailable — including the cold showers and hair straighteners in the women’s changing room. It would have been helpful to have been informed about these in advance, or at least to see clearer signage.
The departure left a lasting impression, unfortunately for the wrong reasons. When we returned our robes and flip flops, the staff member took them wordlessly and walked off into the back room without a thank you or even a goodbye. After a day that’s meant to feel rejuvenating and welcoming, the lack of any kind of farewell felt especially disappointing.
As it was my first visit to a spa, I didn’t know exactly what to expect, but I did expect a bit more attentiveness and care in the service. The facilities have potential, but the overall experience would benefit greatly from improved customer service and attention to detail.
Absolútely lovely location with room overlooking canal. Great views with regular passing boats families of ducks and groups of runners. Very peaceful at times. Breakfast very good and varied with cooked and contnental. Room nice but bathroom was a little tight for space and I had some difficulties getting the shower to right temperature but got help from staff..Also had trouble with television initially but staff on reception helped. Nice hospitality tray with much choice but would have benefitted from the addition of some biscuits. The evening meal paid for separately was very nice although prices were higher when drinks and pudding added on. It was very pleasant stay all round
If you’re navigating the Llangollen Canal and looking for an upscale evening stop, the bar at Lion Quays Resort & Spa is a fantastic find. With convenient mooring right outside, it’s the perfect place to tie up for the night and treat yourself to a bit of comfort and class.
The bar offers stunning views over the water and manicured grounds, with a relaxed, stylish atmosphere that feels worlds away from the towpath. We were pleasantly surprised by the free drink offered to the canal boat captain—a generous and charming touch that sets this place apart.
Whether you’re after a crisp gin and tonic, a rich glass of wine, or a well-poured pint, the drinks are spot on and the staff are warm and welcoming. It’s a lovely spot to unwind after a day on the water. Highly recommended for boaters wanting a touch of luxury and a relaxing vibe just steps from their vessel.
Just returned from a wonderful birthday weekend break with my wife. Room overlooking the canal was lovely. Bed comfortable. Breakfast was really good. Evening meal even though slightly pricey was worth every penny!
Spa day on the Monday was great. Matt who did my massage was fantastic. Very attentive and explained everything thoroughly. Lunch of tapas was beautiful, they could include a drink with this though.
Overall a very pleasant stay.
